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- Auditar el proceso de atención al cliente y hacer recomendaciones para mejorarlo;
- Establecer metas y objetivos claros para mejorar la calidad del servicio; y
- Desarrollar y mantener relaciones efectivas con los clientes.
- Experiencia mínima de 3 años en atención al cliente o telemarketing;
- Excelentes habilidades de comunicación oral y escrita;
- Conocimientos en manejo de redes sociales;
- Nivel intermedio de paquetes office / Google suites / Looker studio;
- Fluidez de comunicación oral y escrita;
- Experiencia en venta y post-venta.
Gerente de Atención al Cliente Senior - Caracas - Garcia Tuñon CA
hace 1 mes
Descripción
García Tuñón CA, líder en el sector automotriz con una trayectoria de 60 años, busca a un profesional experimentado en atención al cliente para unirse a nuestro equipo.
Descripción del Puesto
En García Tuñón asumimos con orgullo el reto de mejorar cada día y continuar siendo los preferidos de nuestros clientes. La posición requerida implica atender distintos canales de contacto con clientes, incluyendo Instagram, WhatsApp y Facebook, durante los procesos de compra y post-venta.
Aparte de eso, se requiere aplicar encuestas de satisfacción y establecer planes de acción basados en ellas. También se debe manejar indicadores de gestión y proporcionar información sobre productos y servicios. Otro aspecto importante es prestar apoyo a la Gerencia de Marketing en la coordinación de campañas, comunicaciones y actividades publicitarias para impulsar el negocio desde el área CRM y contribuir al posicionamiento de la empresa.
Responsabilidades Específicas
Requisitos
Para este puesto se requieren:
Remuneración
La remuneración estimada para esta posición es entre $500,000 - $700,000 pesos anuales, dependiendo de la experiencia del candidato.
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