Shop Heavy Equipment Mechanic NM - Las Cruces

Job summary

As a Shop Technician for Southwest JCB, you will be an integral part of the service department. The position's primary focus is to perform quality preventative maintenance activities, diagnose and troubleshoot assigned equipment, and complete major repairs through the teardown and reassembly of major systems and components while providing the highest level of customer service and satisfaction.

Responsibilities

• W of management work in a shop environment on various JCB and non-JCB machines as assigned
• Troubleshoot machines & systems assigned for completion to verify condition, failure mode, and recommended repairs, trace problems to root cause
• Diagnose and repair equipment and components, including fuel systems, hydraulic systems, aftertreatment systems, electrical systems, drive trains, transmissions, and diesel engines
• Properly request the required parts to get the repair fixed the first time correctly
• Perform routine and preventative maintenance on JCB equipment in a shop environment as directed, following outlined procedures and completion of proper documentation
• Using company-provided hardware, properly document various processes for compliance with JCBNA warranty, new machine intake, and machine sale procedures
• Complete Tech Web inquiries with JCBNA tech support, use OEM-specific tooling or diagnostic platforms, and all other resources to complete assigned work
• Incorporate Shop Apprentices to mentor or train on repairs as required by the scope of work or as requested by the Service Manager
• Communicate the progress of repairs with the Service Manager and the customer to ensure top customer satisfaction.
• At times, provide in-person or over-the-phone walk-throughs and descriptions of problems to customers
• Use of company vehicles and special tooling properly, including maintaining all company-owned assets in a clean and safe manner
• Become proficient with all electronic systems, portals, tooling, and diagnostic resources to be effective in the role
• Completing all paperwork promptly, including work orders, parts orders, timecards, etc.
• Account for 65% or greater time on duty against work orders or warranty claims
• Adhere to all company policies and procedures
• Other duties and projects as assigned by direct management

Qualifications

• A minimum of 2 years of experience repairing and maintaining construction equipment and/or diesel engines
• Preferred competency in repairing and maintaining one of the following system types: Hydraulic, Electrical, or Drive Train (verified through certifications from previous employment)
• Ability to weld (Stick, MIG, TIG) and use of a cutting torch, or the willingness and ability to learn these skills is a plus
• A high school diploma or equivalent and basic math skills.
• Computer literate with the ability to process information, learn systems, and develop skills in the use of IT hardware
• Ability to communicate, prioritize and maintain time management.
• Capable of accomplishing tasks independently without direct supervision.
• Physically able to perform duties and lift up to 75 lbs.
• Maintain a great attitude toward work.
• Adheres to company policies, procedures, and practices as required.
• Acceptable driving record.
• A history of safe work habits.
• Driven, self-motivated, and the ability to work with minimal supervision.
• Valid Driver's License/Acceptable Driving Record.

Benefits

• Medical, dental and vision insurance
• Short- and long-term disability coverage (employer sponsored)
• Basic Life insurance (employer sponsored)
• Voluntary Life insurance
• Flexible spending accounts
• Overtime available based on business demand
• 401k with a company match of 50% of your contribution (up to 6% of your current salary)
• Career development opportunities through completion of required trainings and work product to advance through Journeyman and up to Master Level technician roles
• And much, much more

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