Abbott A

Abbott Ambassador (Sales Diagnostics - Ho Chi Minh) (BB-EC9DF)

Encontrado en: Expertini Venezuela

Descripción:
**ROLES & RESPONSIBILITIES**


**RETENTION RATE:**

• Ensure instrument analytical turnaround time (uptime/repair/maintenance)

• Conduct customer business review (KPI reviews)

• Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)

• Identify customer training requirements

• Coach customers and share knowledge (education)

• Identify and resolve customer pain points (troubleshooting)

• Replenish and control inventory

• Build image and brand in eyes of customer

• Sell” or reinforce Abbott’s total solution value offering

• Collect and transmit VOC (Voice of Customer)


**REVENUE:**

• Renewals of most of the assigned accounts (adhering to standard renewals procedures)

• Menu expansion (utilization of existing products; new product launches)

• Service sales

• Product promotion

• Value creation

• Order management

• Contract management

• Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)

• Spare parts management

• New assay applications


**VALUE CREATION AND EXPANSION (BOOST PRODUCTIVITY):**

• Price management

• Service sales

• Free of charge control

• Menu expansion

• Lifecycle management of product

• Service cost management

• CPR management

• Contract Life Cycle and Compliance


**BUILD PROMOTERS:**

• NPS responsibility (hot sheets)

• Management of inter-client relationships


**ANALYTICAL TURN AROUND TIME:**

**•** Assay availability and performance

• Instrument installation & commissioning

• First line level service/fixes

• TSBs – hardware & software upgrades

• Proactive monitoring and communication via AbbottLink

• Escalation & support

• Customer inventory


**SYSTEMS & TOOL MANAGEMENT:**

• CMS Next tickets (opening & closing)

• Aforce use and maintenance (CRM)

• Paris (reports)


**JOB REQUIREMENTS**


**MINIMUM BACKGROUND/ EXPERIENCE REQUIRED**

• Practical interfacing with customers

• Strong people management and communication skills

• Trouble shooting/problem solving skills

• Computer skills (word, excel, power point, internet savvy)

• Shows ability to prioritize without help

• Negotiation skills

• Strong sales skills

• Strong work ethic

• Service-minded

• Customer orientation

• Basic application know-how


**MINIMUM EDUCATION REQUIRED**

• Bachelor’s degree or equivalent relevant experience required. Bachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.


An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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location_onHo Chi Minh City, Venezuela

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