Gilberto Peña

Mas 25 años de experiencia en diversas áreas de telecomunicaciones.

Ericsson (ACTUAL)

26 años 8 meses

MSIP Operations Assurance for Guatemala and El SalvadorMSIP Operations Assurance for Guatemala and El Salvador

abr. 2016 - actualidad · 8 años 7 mesesabr. 2016 - actualidad · 8 años 7 mesesGuatemalaGuatemala

Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal for Claro AMX Customer.

Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal for Claro AMX Customer. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

ASP & Quality Assurance Manager For Caribbean & Venezuela RegionsASP & Quality Assurance Manager For Caribbean & Venezuela Regions

ago. 2012 - mar. 2016 · 3 años 8 mesesago. 2012 - mar. 2016 · 3 años 8 mesesCaracasCaracas

Responsible of Autorized Service Providers (Engineering and Implementation - RBS, Transmision, Civil Work and CORE) Performance, Quality and Training that provide Rollout Service for all Ericsson Venezuela and Caribbean Projects.Responsible of Autorized Service Providers (Engineering and Implementation - RBS, Transmision, Civil Work and CORE) Performance, Quality and Training that provide Rollout Service for all Ericsson Venezuela and Caribbean Projects.

Network Roll Out ManagerNetwork Roll Out Manager

ene. 2011 - jul. 2012 · 1 año 7 mesesene. 2011 - jul. 2012 · 1 año 7 mesesCaracasCaracas

Line Manager of Enigineering, Implementation & Civil Works Team for the Rollout Projects in VenezuelaLine Manager of Enigineering, Implementation & Civil Works Team for the Rollout Projects in Venezuela

Manage Service Chief of OperationsManage Service Chief of Operations

ene. 2010 - feb. 2011 · 1 año 2 mesesene. 2010 - feb. 2011 · 1 año 2 mesesCaracasCaracas

Responsible for Contract KPIs and Financial Margins for the Manage Services Contract with Telefonica Venezuela in Gran Centro Region.Responsible for Contract KPIs and Financial Margins for the Manage Services Contract with Telefonica Venezuela in Gran Centro Region.

Service Delivery ManagerService Delivery Manager

abr. 2007 - dic. 2009 · 2 años 9 mesesabr. 2007 - dic. 2009 · 2 años 9 mesesCaracasCaracas

Responsible of Support Service and Margins of Customer Support contracts for customer Telefonica Venezuela and 123.COM / Patforms supported: RBS, CORE, Transmission, EDA and IMSResponsible of Support Service and Margins of Customer Support contracts for customer Telefonica Venezuela and 123.COM / Patforms supported: RBS, CORE, Transmission, EDA and IMS

Customer Project ManagerCustomer Project Manager

nov. 2003 - mar. 2007 · 3 años 5 mesesnov. 2003 - mar. 2007 · 3 años 5 mesesCaracasCaracas

Project Manager Responsible for the implementation of Transmission Projects in Venezuela.Project Manager Responsible for the implementation of Transmission Projects in Venezuela.

Implementation ManagerImplementation Manager

mar. 2002 - oct. 2003 · 1 año 8 mesesmar. 2002 - oct. 2003 · 1 año 8 mesesCaracasCaracas

Implementation Manager with responsability of securing the plan execution for the rollout of RBS & Transmission Equipment for different customers in Latin America and Caribbean.Implementation Manager with responsability of securing the plan execution for the rollout of RBS & Transmission Equipment for different customers in Latin America and Caribbean.

RBS and MSC Advance EngineerRBS and MSC Advance Engineer

mar. 1998 - sept. 2002 · 4 años 7 mesesmar. 1998 - sept. 2002 · 4 años 7 mesesLatin America & CaribbeanLatin America & Caribbean

Performing Site Surveys on site and dimensioning and preparing Instalation proposals for RBS, TX, CORE, Baterry Back-up, A/A equipments according to technical requirements.

03/21/2002 - 05/17/2004: RBS Engineer in Ericsson Jamaica, Digicel Caribbean Project

02/01/2002 - 02/01/2002: RBS Engineer in Ericsson Venezuela, for Offer / Telcel Venezuela

01/04/2002 - 01/04/2002: RBS Engineer in Ericsson Caribbean, for Curacao / UTS Project

04/01/2001 - 04/30/2001: RBS Engineer in Ericsson for Guatemala, New BTS's / Cubacel Project

02/01/2001 - 03/15/2001: RBS Engineer in Ericsson Colombia, for RBSs New & Expansions/ Cocelco

07/01/2000 - 12/15/2000: RBS Engineer Ericsson Puerto Rico, New RBSs / Telefonica

06/16/2000 - 06/30/2000: RBS Engineer Ericsson Jamaica, As-Built/C&W

06/01/2000 - 06/15/2000: RBS Engineer Ericsson Paraguay, As-Built

04/01/2000 - 04/30/2000: RBS Engineer Ericsson Guatemala, As-Built / Comcel

03/01/2000 - 03/31/2000: RBS Engineer Ericsson Guatemala, Expansion / Comcel

12/21/1999 - 02/29/2000: RBS Engineer Ericsson El Salvador, Expansions/Telemovil

11/01/1999 - 12/19/1999: RBS Engineer Ericsson Peru, New Offer

04/30/1999 - 04/30/1999: RBS Engineer Ericsson Sweden, Phase 1, 80 new RBS's / Telemovil, El Salvador

03/01/1999 - 03/01/1999: RBS Engineer Ericsson El Salvador, Telemovil

08/01/1998 - 02/15/1999: RBS Engineer Ericsson de Brasil, ATL - Algar

06/01/1998 - 07/31/1998: RBS Engineer Ericsson México, TELCEL MéxicoPerforming Site Surveys on site and dimensioning and preparing Instalation proposals for RBS, TX, CORE, Baterry Back-up, A/A equipments according to technical requirements. 03/21/2002 - 05/17/2004: RBS Engineer in Ericsson Jamaica, Digicel Caribbean Project 02/01/2002 - 02/01/2002: RBS Engineer in Ericsson Venezuela, for Offer / Telcel Venezuela 01/04/2002 - 01/04/2002: RBS Engineer in Ericsson Caribbean, for Curacao / UTS Project 04/01/2001 - 04/30/2001: RBS Engineer in Ericsson for Guatemala, New BTS's / Cubacel Project 02/01/2001 - 03/15/2001: RBS Engineer in Ericsson Colombia, for RBSs New & Expansions/ Cocelco 07/01/2000 - 12/15/2000: RBS Engineer Ericsson Puerto Rico, New RBSs / Telefonica 06/16/2000 - 06/30/2000: RBS Engineer Ericsson Jamaica, As-Built/C&W 06/01/2000 - 06/15/2000: RBS Engineer Ericsson Paraguay, As-Built 04/01/2000 - 04/30/2000: RBS Engineer Ericsson Guatemala, As-Built / Comcel 03/01/2000 - 03/31/2000: RBS Engineer Ericsson Guatemala, Expansion / Comcel 12/21/1999 - 02/29/2000: RBS Engineer Ericsson El Salvador, Expansions/Telemovil 11/01/1999 - 12/19/1999: RBS Engineer Ericsson Peru, New Offer 04/30/1999 - 04/30/1999: RBS Engineer Ericsson Sweden, Phase 1, 80 new RBS's / Telemovil, El Salvador 03/01/1999 - 03/01/1999: RBS Engineer Ericsson El Salvador, Telemovil 08/01/1998 - 02/15/1999: RBS Engineer Ericsson de Brasil, ATL - Algar 06/01/1998 - 07/31/1998: RBS Engineer Ericsson México, TELCEL México

Pasante ULA PDVSA1996 - 1996 · Menos de 1 año

Pasante Lagoven 1995· Menos de 1 año

Ingeniero de Sistemas ULA 1990 - 1997 ·